Support agents that know your product as well as your best rep.
Customer support requires instant recall of product details, company policies, and customer history. Cortex agents learn all of this from real interactions — and get better at it every day.
The support knowledge problem
Great support requires two things: deep product knowledge and fast access to relevant context. Both are hard to maintain at scale.
Product knowledge changes constantly — new features, updated policies, revised workflows. Training materials go stale. Support reps build personal knowledge through experience, but that knowledge stays in their heads. When they leave, it leaves with them.
Customer context is even harder. Knowing that a customer has been dealing with an issue for three weeks, that they're on an enterprise plan, or that they've expressed frustration in previous interactions — that context makes the difference between great support and generic responses.
How Cortex helps
Continuous product knowledge capture
As your support team interacts with Cortex agents — explaining product behavior, documenting edge cases, clarifying policies — the agent builds a living knowledge base of product expertise. No manual documentation required.
Customer interaction memory
Every conversation with a customer feeds the agent's memory. Preferences, past issues, communication style, and relationship context accumulate over time. The agent's next interaction with that customer is informed by every previous one.
Organizational knowledge sharing
When multiple support agents independently learn the same workaround or clarify the same policy, that knowledge graduates to team-level memory. New support reps inherit the team's accumulated expertise immediately.
Specific scenarios
Consistent quality across shifts
Whether a customer reaches out at 9am or 9pm, the Cortex agent has the same depth of knowledge. Product expertise and customer context don't vary by who's on shift.
Faster ramp-up for new reps
New support agents interact with a Cortex agent that already knows the product, common issues, and team procedures. The learning curve compresses from weeks to days.
Escalation context
When an issue escalates from a junior rep to a senior one, the Cortex agent carries the full conversation history and accumulated context. No more 'can you start from the beginning' for the customer.
Policy consistency
Company policies stored in company-scope memory ensure every support interaction follows the same guidelines. When a policy changes, update it once and every agent inherits the change.
Give your support team an unfair advantage.
Deploy in 10 minutes. No DevOps required.